Question 1

How do I automatically confirm COD orders on Shopify via WhatsApp?

Accepted Answer

Pakora connects directly to your Shopify store. The moment a COD order is placed, Pakora automatically sends a WhatsApp confirmation message. The customer replies 1 to confirm or 2 to cancel — and your Shopify order tag updates instantly. No manual work needed.

Question 2

How do I reduce fake COD orders and RTO on my Shopify store?

Accepted Answer

Pakora's COD confirmation flow filters out unconfirmed orders before dispatch. Stores using Pakora report up to 60% reduction in RTO. Only confirmed orders get dispatched, saving courier costs and wasted inventory movement.

Question 3

How do I recover abandoned carts on Shopify using WhatsApp?

Accepted Answer

Pakora detects abandoned checkouts and automatically sends a recovery sequence over WhatsApp — a nudge at 30 minutes, a reminder at 2 hours, and a final discount offer at 24 hours. Each message includes a direct link back to their pre-filled cart.

Question 4

Can I send bulk WhatsApp messages to my customers without getting blocked?

Accepted Answer

Yes. Pakora is an official Meta Business Solution Provider (BSP), meaning all messages go through WhatsApp's official API. You will never risk your number getting blocked. Pakora customers consistently see 99% delivery rates on broadcast campaigns.

Question 5

How can multiple agents handle WhatsApp customer support from one number?

Accepted Answer

Pakora's shared Team Inbox lets you add unlimited agents all working from the same WhatsApp number. Conversations are assigned to agents, labeled, and tracked. Agents also see full Shopify order history inside the chat.

Question 6

Is Pakora free to use?

Accepted Answer

Yes. Pakora is completely free to install and use. No subscription fee, no credit card required, no hidden charges. Install it from the Shopify App Store and start immediately.

Question 7

What is the difference between Pakora and regular WhatsApp Business?

Accepted Answer

Regular WhatsApp Business is manual — one agent, no automation, no Shopify integration. Pakora uses the official WhatsApp Business API to give you full automation (COD flows, cart recovery, broadcast campaigns), a shared team inbox, Shopify order sync, and courier integrations — all in one platform.

Question 8

Does Pakora include customer support CRM features?

Accepted Answer

Yes. Pakora includes a full support CRM built into your WhatsApp inbox — contact profiles with complete order and conversation history, agent assignment, private notes, canned responses, conversation labels, automation rules, unattended chat queues, and team performance analytics. No separate CRM tool needed.

Question 9

Can I manage all customer conversations and support tickets from one place?

Accepted Answer

Yes. Pakora's shared team inbox centralizes every customer conversation. Agents can be assigned conversations, leave private notes, use canned responses, label conversations, and view each customer's full Shopify order history — all without leaving the inbox.

Question 10

How much does Pakora cost?

Accepted Answer

Pakora has three plans priced in PKR. Starter is Rs 25,000/month for boutiques — includes 1,500 conversations, 2 WhatsApp numbers, and 3 agents. Growth is Rs 55,000/month for growing teams — includes 5,000 conversations, 6 WhatsApp numbers, and 8 agents. Scale is Rs 99,000/month for high-volume brands — includes 20,000 conversations, 12 WhatsApp numbers, and 20 agents. All plans include API, webhooks, and chats saved for life. One month free to start.

Question 11

Does Pakora have a mobile app?

Accepted Answer

Yes. Pakora has a full Android app, iOS app, and web app. Your support agents can manage conversations, make and receive WhatsApp calls, view Shopify order details, assign labels, and use canned responses — all from their phone or browser, on the go.

Grow your Shopify storewith WhatsApp

Grow your Shopify store
with WhatsApp